Privacy Policy

Programmatic Layer One ("we", "our", "us") is committed to protecting your privacy. This policy explains how we collect, use, disclose, and store personal information when you use our website and services.

Information we collect

We may collect contact details (such as name and email), account and workspace information, billing and subscription details, and usage or diagnostics data needed to operate and secure the platform.

How we use information

We use information to provide and improve the service, including to:

• create and manage accounts;
• process subscriptions and support requests;
• operate integrations and data pipelines you configure;
• monitor reliability, performance, and security; and
• communicate important product and account updates.

Legal bases and consent

Where required, we process personal information based on consent, contractual necessity, legal obligations, or legitimate interests.

Data sharing

We do not sell personal information. We may share information with trusted service providers (for example hosting, analytics, email, and payments) to deliver the service, and where required by law.

International transfers

Your information may be processed in countries where our providers operate. We take reasonable steps to ensure appropriate safeguards are in place.

Data retention

We retain information for as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce agreements.

Security

We use reasonable technical and organizational measures to protect information. No method of transmission or storage is completely secure.

Your rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of personal information, and to request a copy of your data.

Contact

For privacy requests or questions, contact hello@programmaticlayerone.com.au.